1/5
I brought in my 2017 Santa Fe with 110,000 km due to it burning oil. The dealership ran diagnostics, which I understood, but both times, they added a $50 parts fee without actually replacing any parts. After raising this issue, they removed the fee from the second bill.
Despite providing a Carfax report showing my oil change history, the dealership claimed it didn’t qualify as a valid history. When I contacted Jiffy Lube for my records, they informed me that this issue is common with many models of Hyundai from the time—a fact supported by class action lawsuits and online discussions.
After some back and forth, the dealership finally acknowledged the vehicle qualifies for an engine fix, but only under “Good Will assistance,” meaning they’ll cover half the cost—excluding parts, which could add another $200–400 on top of the $600 diagnostic fees. To make matters worse, after the second diagnostic, the check engine light came on, and a burning smell persists. They fixed this directly but clearly did not a great job putting my parts back on post diagnostic. Did I mention the smell persists.
Despite this being a known issue with these engines and my diligent maintenance record, I was given little help. When I asked for formal documentation from the Warranty office, I was again sent the same patronizing text message from the service department, reiterating the "Good Will repair" offer, complete with a smiley face.
If you want to be overcharged, patronized, and receive minimal assistance on a known warranty issue, this is the place to go.