Owen Sound Volkswagen - Owen Sound, Ontario

Wyatt Q.

We recently had an issue with the tires on our Volkswagen, but I have to say the service we received was outstanding. The service manager was amazing—thorough, professional, and made sure everything was taken care of properly. It’s not often you come across that level of customer service. Really appreciated how they handled the situation. Great experience overall!

Brianna S.

I recently brought my 2015 GTI in to fix a coolant leak and received it back with missing alternator bolts..

I chose to go to the Owen Sound VW dealer for the first time because my usual Barrie VW dealership had a waitlist.
When I was contacted after the inspection, the mechanic Rob explained that in order to access the coolant leaks they have to take the intake manifold off as well as the alternator.

After receiving it back my car died. When I looked into why, I noticed the serpentine belt had fallen off as well as the two top alternator bolts are now missing, not only this but one of the bottom bolts remaining is also broken inside the engine, leaving only one bolt to hold the alternator on.

This is just pour workmanship and an all around bad job by the mechanic/tech. After paying $950 to fix my vehicle I’m pretty dissatisfied about the quality of work to say the least.

melissa K.

After talking with a couple co workers about where to purchase a vehicle, I have heard nothing but negative comments about the service of this Volkswagen. Witnessed first hand their customer service manager yelling at a very calm co worker then had mocked this Co worker because he had a concern and she made fun of his voice. Customer service should be number 1 in this line of business, they refuse to work on your vehicle and then treat you as you are stupid and talk to you or yell at you in a certain way. I would never purchase a vehicle from a business that takes zero pride in their service.

Jamie M.

I bought this awesome new Jetta GLI from Kieffer at Owen sound Volkswagen. I enjoy driving this car so much. Great staff, great service, great experience! Thank you!

tyler S.

Customer service "lady" is rude as sin and they wouldn't fix my Cruise control because my windshield has a crack..... I fixed in my driveway myself in 10 mins and it's still cracked

Christina D.

I had an amazing experience at Owen Sound Volkswagen! The Assistant Manager, Kiefer came by to offer me a coffee, and to see if I needed anything while I waited in the waiting area. The lady behind the desk in service was absolutely wonderful! She was so accommodating, and made the whole experience 10/10. I would highly recommend this dealership and the service department!

Marty O.

Amazing customer service! Ryan found the exact VW Atlas Execuline we were looking for. Peter you have a great team! The service and parts department are extremely helpful and knowledgeable. Will definitely be buying our next vehicle from OS Volkswagen 🙌

Heather R.

After owning six VWs over the years, I returned to this dealership with the goal of replacing my older Passat with a new Jetta. My first dealing was with a young sales rep who was great - no pressure and honest.

Sadly, when I returned to explore further, I was told that rep was no longer there and I was referred to the owner.

That is where the experience went South. He was not responsive and wasn’t even in the ballpark with the trade price he offered on my Passat.

Anyway, I went to a different dealer (still VW) and got exactly the car I wanted (colour and standard transmission). They also gave me thousands of dollars more on my trade (without any negotiating) - and offered an upfront better price on my new Jetta.

Sadly, after so many years as a customer, this dealership has lost a loyal VW owner.