Chipotle Mexican Grill - Lakeland, Florida

Adresse: 3434 Florida Ave S, Lakeland, FL 33803.
Téléphone: 32484371.
Site web: locations.chipotle.com.
Spécialités: Restaurant mexicain, Traiteur, Restauration rapide.
Autres données d'intérêt: Terrasse, Livraison, Services sur place, Vente à emporter, Repas sur place, Déjeuner, Dîner, Dîner en solo, Entrée accessible en fauteuil roulant, Parking accessible en fauteuil roulant, Places assises accessibles en fauteuil roulant, Toilettes accessibles en fauteuil roulant, Convient aux végétariens, Cuisine simple et traditionnelle, Plats bio, Plats végétaliens, Produits sains, Restauration sur le pouce, Service de restauration, Déjeuner, Dîner, Traiteur, Places assises, Toilettes, Ambiance décontractée, Branché, Étudiants, Groupes, LGBTQ+ friendly, Touristes, Temps d'attente fréquents, Réservations acceptées, Cartes de crédit, Cartes de paiement, Paiements mobiles NFC, Cartes de crédit, Chaises hautes, Convient aux enfants, Menu enfant, Parking, Parking gratuit, Parking gratuit dans la rue.
Avis : Cette entreprise a 1969 avis sur Google My Business.
Avis moyen: 3.5/5.

Emplacement de Chipotle Mexican Grill

Chipotle Mexican Grill, situé à l'adresse 3434 Florida Ave S, Lakeland, FL 33803, est un restaurant mexicain qui propose une cuisine simple et traditionnelle, avec des plats bio, végétariens et végétaliens. Il offre une variété de services, tels que la livraison, les repas sur place, la vente à emporter, le déjeuner et le dîner. L'établissement dispose également d'une terrasse et est accessible en fauteuil roulant, avec des places de parking réservées à cet effet.

Le restaurant convient aux végétariens et propose une cuisine saine, adaptée aux étudiants, groupes, LGBTQ+ friendly, touristes et familles. Il dispose de chaises hautes et d'un menu enfant, ainsi que de places assises, de toilettes et d'une ambiance décontractée et branchée. Les paiements peuvent être effectués par carte de crédit, cartes de paiement, paiements mobiles NFC et cartes de crédit. Le restaurant dispose d'un temps d'attente fréquent, mais les réservations sont acceptées.

Chipotle Mexican Grill a reçu un total de 1969 avis sur Google My Business, avec une note moyenne de 3.5/5. Les avis positifs mettent en avant la qualité de la nourriture, le service et l'ambiance décontractée du restaurant. Les avis négatifs concernent principalement le temps d'attente et le coût des plats.

Avis de Chipotle Mexican Grill

Chipotle Mexican Grill - Lakeland, Florida
Raegan Linster
3/5

This South Florida Ave location, as many reviews speak to, is pretty bad. I’d probably give this specific store like 2.5 stars but since I really enjoy Chipotle overall it’s rounded to 3.

The service here is so up and down. You never know if it’s gonna be good or bad on any given day, regardless of the time.

There have been times where the togo/ delivery quality is awful- they give you like half a bowl worth of food and it’s like they forgot to add more or sometimes there literally are just parts of the bowl missing. I feel as though in recent months they must’ve gotten in trouble with this because it’s seemed to have improved a little. But them improving is still a bar far below your average Chipotle.

Inside the store, it’s always busy as most Chipotles are. Expect to wait in line for awhile if you choose to order in. The workers are also very unenthusiastic- I don’t need you to be over the top but they just aren’t even enjoyable to speak a few words to most of the time. It seems like all the employees really need to go through some etiquette training or something.

One positive thing about this location is there’s a good amount of outdoor seating for when it’s not appallingly hot or too chilly outside. Sitting inside it’s really loud. The parking is also a pain and crammed to find a spot so overall the experience at this Chipotle seems to be pretty lackluster. I wish there were another location closer to me than this one.

Chipotle Mexican Grill - Lakeland, Florida
Diana Castellano
2/5

Super odd interaction. Finally had enough points to get a free quesadilla and I scanned my QR code and then continued to pay for my drinks and chips. When I was charged $15 I was confused and questioned them about it and they said that my QR code didn’t scan (I told the cashier prior to paying that I had a reward) I showed them my QR code and I asked if they could do a refund because they have done that previously in the past. Very obvious that the manager and the cashier did not know the terms and conditions, and they told me that my reward can only be used online, which was weird because I showed them where it said scan in the restaurant. I then asked if I was to Order online how can I pay in the restaurant because that’s usually not allowed. They continue to make up random rules. I redeemed and scanned my reward but lost points and paid $15 when I wasn’t supposed. Ended up calling customer service where they told me that any reward on the app is allowed to be used in stores and they will be taking this higher up. Not sure why they decided to make up a random rule. Just odd

Chipotle Mexican Grill - Lakeland, Florida
Troy Pirez
2/5

This location is terrible with customer service! Line is out the door everyday so management is fully aware of the work load and when I ordered there 2 weeks ago is no brown rice in restaurant that sells 90% of its ordered items with rice. I spoke to the manager and she acted as if it was no big deal. 2 days ago app order was delivered with stale chips and lettuce was brown. Today I got a half full salsa cup for full price and sour cream in my bowl which I did not order. The management and location of this Chipotle is terrible! A shame to the Chipotle name!

Chipotle Mexican Grill - Lakeland, Florida
Jun Gonzalez
5/5

The best latin food if you just want the basics; rice and beans, pork, chicken, guacamole, and some greens leaf. Very basic but incredibly excellent flavors where the foundation is the freshness of all the ingredients. This particular branch employ a friendly, patient, and caring team. It is very easy serve good food but carry a smile while you doing it is very special. Be patient with people that don't understand the nature or the ingredients of the food and show caring in their explanation is true customer services. Thanks guys you truly are the face of a very good restaurant, not a fast food.

Chipotle Mexican Grill - Lakeland, Florida
Tanya Pearson
1/5

Chipotle has gone downhill. Customer service doesn’t even take the calls. If you call the store it tells you to go to their link to report it. How do you want feed back when you can’t even handle the service. You provide feed back their response is thank you we will do better next time! How does that help me with my food or the money I just paid for it.

I order a steak and chicken bowl, no rice, paid extra for the veggies, and sour cream, green sauce and corn.

Mind you my plate did not have hardly any food in it and to top it off it had more sour cream and cheese than anything.

I always order the same meals and this is a waste of my time and money.

I order two kids meals and trust me they had more food in their plates then In my own bowl.

Chipotle Mexican Grill - Lakeland, Florida
Geneva Hernandez
1/5

I never leave reviews, but my experience was so poor. Based on the recent reviews, this Chipotle is so poorly managed. I’m new to the South side of Lakeland and the problem is unique to this particular location. I ordered for delivery and I literally received a third of the portion size of the bowl for a bowl that’s more expensive via delivery. It’s criminal. This chipotle prioritizes speed over quality and accuracy, even when ordering in store. If you offer delivery service, your customers should receive the same quality of food as if the customer was ordering in store. From the canned responses to the other one-star reviews, the manger clearly doesn’t care about customer feedback.

Chipotle Mexican Grill - Lakeland, Florida
Leo Blacklyte
1/5

Don't be stupid and order online!
Chipotle employees give half portions whenever you order online, this is a fact!
(Even if you pay for extra)
This location is usually super busy & dirty, and the chips are usually very stale and not seasoned properly.
You have to practically beg the employees to give you a proper amount of food, the managers encourage them to skimp out on ingredients as much as possible.
The rice here is usually pretty good, much better than it used to be. Chicken is usually a bit soggy, should be cooked more to get a little bit of a crisp.
If you order a bowl and then a side tortilla, you can make your own burrito thats usually larger than what they'd make you.
Once again, do not order online! It isnt worth it!

Chipotle Mexican Grill - Lakeland, Florida
Elaine Quinones
1/5

We got here at 10:31pm on Sunday, 9/1 at your South Florida Ave location, and we were told that the restaurant is closed. A sergeant walked in right behind us and was told told the same. Your door says Sunday closes at 11pm as does your online site. Your staff were all huddled and talking and refusing customers. See pictures. They are getting paid while not serving the public and stealing company time.

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