Wells Automotive Service - Chicago, Illinois

David Beck

Car wouldn't start due to the cold and me leaving a light on in the car. Was about -7 and feeling like -27. The tow truck operator was nothing but professional, friendly, courteous, and stayed with me until we got it started. Explained why it happened, ways to prevent it, and advice on how long to keep it running for a charge. Again the guy really great, would give 20/10 if possible.

Regina Piper

This place was great. Staff is super friendly. Got a flat tire down the street and happened upon this place. I'm from a different neighborhood on the other side of the city, so was bummed when they said they didn't have the necessary tire in stock and i might have to leave it there and wait until Monday. I was attempting to rearrange my work schedule, kids stuff, ride home, etc to see how I could leave the car and come back on Monday. There's no way I could've driven it anywhere else. The staff heard my plight (as I'm calling a million different people to pick up my kids, get to work, etc), and they were able to arrange to get a tire from another facility and put it on. ALL IN UNDER 2 HOURS!!!!! This business literally saved the day. I cannot recommend them enough. Price is comparable with what you would pay at any shop in the city. Thank you to the entire team for saving the day!!!! (& ON the Friday before Christmas weekend too).

China B

Had the pleasure of arguing with the most unprofessional people in a business this morning. Let’s start by saying my car was towed here after an accident and they tried to tell me I couldn’t get any of my property without paying $850 or $275 plus my title to receive my phone out the car. “Per state police rules” they claim. Called the state police using the number wells auto gave me and they told them to give me my property they have no right to hold it and there’s no hold on my car. LYING TO GET MONEY! The insurance company had already picked my car up from this location so all I need to do is show my id to get my property. So because I went over their head, they thought it was funny to ask me for all this documentation even the police report to get my phone. I called the police. You can also hear the petty behavior in the video. “Show her her phone” so of course after realizing these people wanted to play with and thought it was funny, these two guys got to hear some of my favorite choice of words and even heard how loud my voice box can reach :). Very ignorant and ghetto behavior.

Kevin Kory

Excellent service and great guys. I highly recommend them.

My car battery kept dying and I couldn't figure out the issue. AAA replaced my battery but wasn't much help. Wells St Automotive realized it was a parasitic drain and spent a lot of time trying to fix the issue. They weren't able to fix the issue, but they were incredibly generous and ethical by letting me know that it was going to be really expensive to further diagnose and fix it. They did not charge me a diagnostic fee despite putting in a lot of work on the car. I appreciate them being honest and upfront with me. They also had great communication while the car was in the shop.

Mario Wilson

Fast response and professional character for Mr Francisco. Mr Francisco was very professional with his service. He arrived very promptly and called me before arriving. He was polite and friendly. He performed his work in a very professional manner. He did not scratch my Lincoln while performing a lockout. He was very helpful with answering my questions about battery cost was and what type of battery my vehicle. Thank you Francisco. Your service was valuable and your customer service was very welcoming. It made me feel comfortable and valuable. Happy Holidays!

Nettie Huen

Nate from Wells Road Service was our hero last night! We tried jumping our car, but our charger didn't work. Two passersby helped with a jump and borrowing longer cables, to no avail. It was then time to call our insurance.

My insurance said it'd be 45 to 75 minutes, but Nate actually arrived only 15-20 minutes later. He was able to quickly discover the problem and was able to do the service right then and there.

He tested our battery and explained our issue, and reassured us that the service was guaranteed for 30 months. He was also fun to chitchat with while he did his work, to help relieve my worries.

We were dreading a failed starter or alternator problems, requiring a tow and more time.

Thank you, Wells Road Service, and Nate in particular! You guys saved us so much time, frustration, and costs by coming to our rescue.

I highly, highly recommend 👌

R C

Wells is easily one of the worst service providers associated with roadside assistance. I scheduled a lockout and jump start through my insurance provider and was told (and received a confirmation text) the ETA of Wells would be 45 min. Less than 2 min later, I received a call from someone sluring thier way through a barage of questions asking where was I, what location was the emergency and why wasn't I waiting for them. Caught off guard, I informed them I am not at the location and I was about 10 min walk away. In the span 9 min, Wells continued to call more than 5 times to rudely ask my ETA. Every single call, the man on the other end of the line would simply hangup as I provided him with an update. As I made my way to the location of my vehicle I saw 2 slack-jawed men in a Wells truck leave the location, cross me in the crosswalk and head to McDonalds. I then received a text from my insurance indication the service had been canceled due to lack of response to Wells.

I canceled my insurance provider over this when it was clear that Wells not interested in providing the service I had paid for and more interested in a Big Mac.

I wouldn't trust Wells within 10 feet of my vehicles if these are the types of employees they employ. Rude, uneducated and lacking in all abilities required for any customer facing position.

Sydney McCright

I had a flat tire on thanksgiving day and Arthur was a superhero who was able to change my flat tire after having four other people do it. Arthur went above and beyond for me and made sure I was able to get home safely with a spare tire. He even put more air into it and I’m so grateful for him!!