RepairPal Inc. - San Francisco, California

Frank Mayorga

I’m a MaxCare policy holder, and typically I’d take my truck to Carmax for repairs, but in this case the wait time at Carmax was too long. I needed to get back on the road quick, so I decided to use a RepairPal certified repair shop. Without going into detail, my experience wasn’t without a few hiccups, but the good news is RepairPal had everything squared away in short order.

While I am extremely thankful everything was taken care of, it was the customer service that blew me away. Shortly after leaving a message, Chimene with RepairPal contacted me. She was confident, kind, and knowledgeable in a way that was not condescending or dismissive. There wasn’t a question or concern that she wasn’t able to address. I have spent the better part of my career in customer service, but I walked away from our conversation thinking “I can do better.” This was a masterclass on how people should be treated.

Thank you Chimene for all your help.

Ms Collins

When I say that, I'm gratefully BLESSED to have met Chimene. She went those miles to assure me that I have the repairs gotten done. Even in her absence , she had a plan and stood on the business. She is very polite and caring. I enjoyed working with her. If I could give her a HUG, I would, but we are miles miles away. My car is fixed and runs great.

J Jo

This was so much easier than I thought it would be. Repair pal help me get everything in line to get my car in the shop with ease. Answered all my questions and I had plenty.

Amber Barnett

If I could give a million stars I would. Chimene- there are NO words. I have been dealing with a ship that has done absolutely nothing for me. And she went above and beyond and then beyond some more. She made sure my car AND me were taken care of. I will ALWAYS use repair pal because of her and her alone!!

Carolyn Alexander-Twillie

We purchased my husband's car from CarMax. It needed service, so I called CarMax for help. I opted for the chat service. I got the RepairPal !! I was very impressed with it's knowledge and help. I wish all of the chats were as efficient!

Lashawn Keys

To RepairPal Management,

I am a current ‘MaxCare’ policy holder. I had a claim involving an engine repair that truly went in every direction but right since the start. I landed in contact with Deion after starting an escalation process through the warranty company. From the first received voicemail and throughout I have been nothing short of impressed. The professionalism and dedication to my needs as a customer and human being is truly unmatched. My case involved the need for constant attention, Deion never failed at being available and involved. I was able to get my issues resolved and I feel that all credit should go to him! He showed willingness, empathy, and patience while going above and beyond including being available during the weekend. I just had to reach out to someone, anyone, everyone and let you know what a gem he is. I have never had such a pleasant experience working with anyone for anything and I mean it.
I hope this email is meaningful enough to grant reward or recognition to Deion as he is truly deserving of it.

Adrienne Richey

Convenient online booking with your dealer's car shop or other, more local shops without the hassle. The chat person was helpful at answering questions about my deductible and such. Pleased all around.

Corey G

I drive a car to get from A to B. When something goes awry with my car I assume I'll be entering the 7 circles of hell to get it fixed. Thus far, I haven't been to the shop yet, but thus far RepairPal has made the MaxCare utilization process smooth. I'll update my review if things take a turn, but I'm pleasantly surprised by the smoothness and Bre the lovely chat agent I've experienced.